Pk tk Privacy Policy — How Safe Is Your Data With Us

Welcome to pk tk's Privacy Policy. This document explains what information we collect when you use the pk tk website or mobile application, how we store it, and the purposes for which it is used.

Pk tk believes that every user's data belongs to them. We are its guardians — not its owners. That's why our privacy policy is written in plain, clear language — not complex legal jargon.

By using pk tk's services, you agree to this privacy policy. If you disagree with any part of this policy, we ask that you discontinue using pk tk's services and contact us.

Pk tk only collects data that is genuinely necessary to provide our services. We do not ask for any excess or irrelevant information.

Pk tk collects information in the following ways:

• Directly provided: Information you provide when filling out the registration form, completing the verification process, or contacting support.
• Automatic Collection: When you use the pk tk website or app, device and browsing information is collected via cookies, log files, and tracking technologies.
• Payment Processors: When transactions are made via bKash, Nagad, or Rocket, transaction confirmation data is received from the respective payment gateway.
• Verification Service: Trusted third-party verification services may be used for identity verification purposes.
• Public Sources: Publicly available information may occasionally be used for verification purposes to help prevent fraud.

Pk tk uses your data only for specific, lawful purposes. Each purpose is clearly outlined below:

• Account management: To create, manage, and keep your pk tk account secure.
• Identity Verification: To complete KYC (Know Your Customer) verification as required by law and to prevent minors and fraudsters from accessing the platform.
• Payment processing: To securely process deposits and withdrawals and to maintain financial records.
• Support Services: To respond to your queries and complaints quickly and accurately.
• Security Monitoring: To detect and prevent account hacking, fraud, and money laundering attempts.
• Service Improvement: To analyze feature usage and improve the overall pk tk experience.
• Legal obligations: To comply with orders from relevant authorities or courts.
• Promotional Communications: To send you new offers and bonus updates with your consent (which you may withdraw at any time).

Pk tk does not share your data with anyone — except in the following limited and specific circumstances:

• Payment partners: Only the information necessary to complete transactions is shared with payment processors such as bKash, Nagad, and Rocket.
• Verification Service: With licensed identity verification providers for the KYC process.
• Legal Authorities: In response to a valid court order or lawful request from a government authority.
• Business Transfers: In the event of a change in ownership of pk tk, subject to the new operator maintaining the same privacy policy.

All third parties with whom data is shared are contractually bound to uphold pk tk's privacy standards.

Pk tk's website and app use cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.

You can disable cookies from your browser settings, though doing so may affect the proper functioning of some pk tk services.

Pk tk uses multiple layers of security to protect your data. This is an ongoing process — we continuously update our security measures to counter emerging threats.

• SSL/TLS Encryption: All data transmitted through the website and app is protected with 256-bit encryption.
• Two-Factor Authentication (2FA): An extra layer of login security that works via OTP.
• Data Centre Security: pk tk's servers are housed in secure data centres with both physical and digital security measures in place.
• Access control: Only pk tk staff who require access to specific data are permitted to view it.
• Regular audits: Regular third-party security audits are conducted to identify and address potential vulnerabilities.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.

Every user registered on pk tk has the following rights over their own data:

Pk tk does not retain your data indefinitely. A specific retention period is defined for each type of data:

• Account Information: For as long as your account is active, and up to 5 years after closure (as required by law).
• Financial transaction records: A minimum of 5 years' retention is mandatory under anti-money laundering laws.
• Support conversations: 3 years for dispute resolution.
• Logs & Security Data: 90 days to 1 year.
• Marketing Information: Deleted immediately upon unsubscription.

Once the retention period expires, data is securely deleted or anonymised.

Pk tk may update this Privacy Policy from time to time. If changes are made:

• This page will be updated with a new effective date.
• For significant changes, you will be notified via your registered email or an in-app notification.
• Continued use of pk tk after any changes will be considered acceptance of the updated policy.

For any questions, concerns, or requests regarding this Privacy Policy, please contact pk tk:

• Email: support@pktk.run
• Live Chat: Available 24/7 on the website and app
• Language: Responses provided in Bengali
• Response time: Usually within 24–48 hours